Marketing and Conversion Optimization Blog

About the Invesp Blog

This blog is brought to you by the team at Invesp Consulting, an e-commerce conversion optimization company.

Meet the authors of the invesp blog: Ayat, Khalid , and Chris.

More about Invesp Consulting

Subscribe

RSS Subscribe via RSS Feed

Or, receive weekly updates by email:


Free Report:

Breaking the Digg Code

Breaking the Digg code How to get on the first page of Digg in less than 4 weeks.


Download your free copy

By khalid on September 13, 2007 2:47 am
Posted in (Business)
 Well-well look. I already told you: I deal with the god damn customers so the engineers don’t have to. I have people skills; I am good at dealing with people. Can’t you understand that? What the hell is wrong with you people? 
Tom Smykowski – Office Space

We all have been there: the manager who does not have a clue, the pointless meetings, and the useless memos. Here is my tribute to all of the wasted hours of my life spent in an office. I collected some of the most memorable comments I heard project managers I’ve worked with say in the last ten years. Of the 100 project managers of worked with, only three of them were great. The remaining 97 told me:

1. This is not a democracy, this is a dictatorship: The project director was really upset that team members wanted to give input on the project schedule. He knew best. The damn project was going to be delivered in 6 months no matter what. The project was finally delivered 4 years behind schedule. That project director currently serves as the vice president at a large consulting company.

2. I am on my way to Hawaii. But I need you to work this coming weekend so we can meet our deadline: Poetic justice: manager was resigned (fired) for personal reasons 4 months after making the statement.

3. The original estimate for this project was 11 weeks but we reworked the plan to cut the estimate down to 7 weeks without adding any additional resources: I had to work 18 hours per day for 3 months including weekends to deliver the 7 week project. Monster.com became my new best friend.

4. I promised the client that we will test and fix 300 screens before the end of day today: Testing 300 screens takes a team of 3 engineers close to three weeks to complete. The manager resigned 3 days later.

5. Why do you need a detailed project plan? The whole project is less than a couple of months: Client fired the consulting company.

6. Listen the client does not need to know everything. Half of them are idiots anyways: Client fired the consulting company, received a 2 million dollar refund for the project after threatening with a law suit.

7. Did you think you will have any time for your family? People in telecom have the highest divorce rates compared to other industries: Half to the team members left the company upon completing the project.

8. $2,500 for a laptop is a steal. We will buy a thousand; store them until the project is ready: The state bought the laptops in 1998 for $2.5 million. Project was completed in 2003. Laptops sat in storage for 5 years. When the staff finally opened the laptops, the hinges fell apart. Thank you Compaq for building great laptops, and thank you mister client for wasting the state’s money. The manager was promoted to director of IT in the state.

9. There are some nice project managers and there are some assholes out there. I am an asshole: I started looking for a new job that night. I quit in 3 months later!

I am sure you have your own memorable quotes. Please share with us.

Share and Enjoy:
  • StumbleUpon
  • del.icio.us
  • Reddit
  • Propeller
  • Sphinn

RSS If you enjoyed this post, Subscribe to the Invesp blog to receive more posts!

34 Responses to “ 9 clueless manager stories from hell”

 
Steven Bradley Says -- September 12th, 2007 at 3:41 pm

Some of these are really funny looking at them now, though I’m sure no one was laughing at the time.

I’ve run into my share of clueless managers, which is probably one of the main reasons I now work for myself. Working for myself means I don’t have to wonder how clueless management is. I already know.

Great title by the way.

 
khalid Says -- September 12th, 2007 at 4:40 pm

oh Steve, I just spent the last 40 hours working continuously from a client office. I am exhausted and frustrated. So this post is a cry for help!

Bad management can kill a team morale and motivation.

 
 
cenzi Says -- September 14th, 2007 at 2:36 pm

when I was interviewed I mentioned that a lot of websites were becoming blogs (like this one) and that I suggest we jump on the bandwagon.

The IT head said that blogs were a thing of the past and that CSS would never catch on.

Dick.

 
HMTKSteve Says -- September 14th, 2007 at 5:29 pm

Storing laptops for five years before even using them? So, did they even perform well enough to do the work?

 
khalid Says -- September 14th, 2007 at 5:33 pm

@cenzi: what a visionary manager. did CSS every catch on ;)

@HMTKSteve: oh, they throw them away because they could not run widows xp on them. The state had to order another 1000 laptops!

 
Victor Says -- September 15th, 2007 at 4:48 pm

yeah, i was doing AJAX development using asp.net 2.0 with a SQL backend. Of course, the project was way behind schedule (which is the reason why i was hired) and after i join the team, this guy decides that it’s a good idea to fire the outsourcing firm that has been working on this project for a year and then tells me that i get to finish it. “This is a great opportunity for somebody like you” as if he’s doing me a favor.

My favorite line this guy tell me while i was debugging the source code was “If it’s going to take you more than 15 minutes, then don’t worry about it”

oh and here’s another one “We need to , there has to be a checkbox you can click to do that”

needless to say i still cherish the day that i sent the final update back to the SVN server.

 
S Domenic o Says -- September 15th, 2007 at 7:18 pm

My own favorite. An engineering manager told one of his staff members, “You know, when one man works for another man, it’s like that man owns the other one.”

 
Ahmet ISIK Says -- September 16th, 2007 at 2:05 am

“We want you to produce just enough, not to be more efficient”,
Upon discussing a development tool with a so called technical leader.

 
janice Says -- September 16th, 2007 at 9:50 am

I’m a telephone/broadband tech for large phone company. Numerous techs have retired/died/been terminated, yet no new hires. Facilities are deteriorating rapidly, yet company reduces dollars spent on upgrading and decreases the time we have to repair the problem, because we have fewer techs. Is this an oxymoron or what.

 
nathan Says -- September 16th, 2007 at 1:18 pm

I recall having a meeting regarding an employee survey. The short and sweet was the employees said pretty much in unison the management sucked. The managers responded with “you know how bad this makes ALL of us look. How should we do our jobs better?” and my friend responded “you know it doesnt look good when You are asking Us how you should do your job. If we were constantly asking You how we should do our Jobs, you’d question our ability to perform.”
which the plant manager responded with a tirade about “respect” and completely avoided the question.

 
Caleb Says -- September 16th, 2007 at 10:36 pm

This is why it is important when interviewing to not only look at the technical aspect of the job but ask the interviewer directly what they think the balance between work and their employee’s personal lives is. Companies/managers who think that their employees must sign their entire lives over to the company are unrealistic, naive, and foster a negative atmosphere in the workplace. You’d be much better off looking longer for a job with a company that better understands this balance.

I’m a programmer, have wife and two kids, and I love my job. I’ve had to put in some late nights and early mornings to meet some deadlines, but those are the exceptions and not the norm. When I interviewed, I plainly told the interviewer (the VP of engineering) that I’ll work hard but when it comes down to it my family is more important and I didn’t want a job that required me to sacrifice my relationship with my family.

When you’re up front with people about expectations and show that you can maintain and expect a balanced workplace any company or manager will see that you’ll be a valuable addition to their team. Those who insist on a 100% work lifestyle also tend to be the bad apples and non team players that end up making quotes like the above.

 
Auran Says -- September 16th, 2007 at 11:43 pm

During a scheduling meeting, our manager insisted on getting the project done in two weeks using more resources. A colleague snapped at the manager and said “As far as I know it takes 9 months to make a baby. You seem to think we can make a baby in 3 months if have 3 women working on it.”

 
Ayat Says -- September 17th, 2007 at 10:40 pm

It’s amazing what comes out of the mouths of managers sometimes. I remember a manager telling us that no matter what he was always going to be “our advocate.” Which meant that he wouldn’t let the client dictate crazy hours and unreasonable tasks. However, very early on we realized that he was a people pleaser. If the client requested anything he was at their command and at our expense! I guess it’s rare to find someone who can be a good and fair leader, yet also please the other side. Like Khalid said, of the 100 managers he worked for, only 3 made the cut! that’s unbelievable!!

 
Nicole Says -- September 19th, 2007 at 1:44 pm

I am constantly surprised at how little people understand about technology. It’s like if they don’t acknowledge it then it will go away.

@Auran - You’re colleague must be a genius. That’s the best assessment I’ve ever heard regarding resources.

 
Laura Says -- September 19th, 2007 at 4:52 pm

I had a manager once who would only let other managers get pens and supplies from the supply cabinet. Everyone else (I was a lowly sales rep at the time)had to ask the receptionist (!!!) to unlock the doors to the cabinet and then give us what we needed to do our jobs. This woman was also reputed to limit the number of sheets of toilet paper that could be used in the warehouse bathrooms.

 
StephenD Says -- September 20th, 2007 at 1:35 pm

It makes you wonder where the fault lies. Are bad managers proof that the Peter Principle is undeniable? Or are corporations unable or unwilling to weed these people out, preferring instead to promote them simply as a matter of policy? Perhaps we should be thankful for bad managers - without them we wouldn’t have “The Office” or “Dilbert”!

 
James Says -- September 21st, 2007 at 3:48 pm

In my company we work with AGILE so every month we have new features to implement. The funny think is that our manager never discuss how long each feature take to implement and I we do not know the presence absence of the team during the month. So at the end of each sprint we never finish to implement the features. And the next month we receive new list of features and the one that we could not have implemented are lost ! I could not understand how he’ kept is job.

 
Dangerous Dave Says -- September 22nd, 2007 at 3:18 am

As a manager, I have seen this day in and out. It somtimes makes me wonder how these organizations or managers keep a float. The one that does intrigue me is :
3. The original estimate for this project was 11 weeks but we reworked the plan to cut the estimate down to 7 weeks without adding any additional resources: I had to work 18 hours per day for 3 months including weekends to deliver the 7 week project.

It is interesting to note that situations were this type of situation occurs, it is imperative that the PM ensure that there are enough resources. By working overtime, the general conscientious is that you will work more and therefor accrue overtime where as if it was delivered correctly, nothing like this would have happened.

 
FrankC Says -- September 26th, 2007 at 10:58 pm

I wrote a 10 part story built around the classic SDLC model that featured a manager from hell that drew upon my own and several other peoples’ experiences. I don’t know if you allow links in comments or not but it’s on my site under the name “The 7 Steps of Software Development Case Study”

My favorite manager from hell gets pwnd story happened back in the good old dotcom boom days at a company I was consulting at. An IT manager told his only remaining network admin, “Get it done now! A trained monkey could do your job better!” The admin responded, “OK, why don’t you hire one” and he walked off the job, leaving the company network down.

 
khalid Says -- September 27th, 2007 at 7:45 am

Frank,

You can definitely leave a link to the story. I googled the name, and found

http://vbnotebookfor.net/2007/05/22/the-7-steps-of-software-development-%E2%80%93-an-un-real-world-case-study/

Very funny and real!

 
khalid Says -- September 27th, 2007 at 7:47 am

@Dave, I wonder sometime if it is legal to keep on expecting the team to work overtime without any pay. I am not sure what the laws are in that regards. But even when I was paid for those additional hours, I was not happy having to work 15-20 hours a day.

 
Daniel Says -- October 1st, 2007 at 8:52 am

“I hired you in order to have a buffer zone between this project and me. If all goes well, it’ll be thanks to me. If something goes wrong, that’ll be your fault.”

This project manager said this very casually, and then went on about his week-end, just like that…

There are psychopaths out there, I tell you!

 
Jason Says -- October 3rd, 2007 at 10:30 pm

I got one…
“I don’t expect you to understand the big picture, you’re just a component developer.”

 
feratef Says -- October 8th, 2007 at 6:08 am

What about…
“You are acting as TL but u r not TL coz if u r so then i have to double ur salary”
also,
When i resigned the same manager said to me “i though that u r loyal to the company i never expected that u might resign”

 
Nicole Says -- October 8th, 2007 at 4:08 pm

Why do managers always play the loyalty card? I’ve never seen a business that was loyal to its employees. We’ve all seen layoffs happen rather quickly, so why are companies suddenly surprised when we go and look to take care of ourselves.

 
Paul Simon Says -- October 18th, 2007 at 3:14 pm

Let employees speak up freely and anonmyously. That is democracy. Go to http://www.RateMyBossCafe.com to let your voice heard by the world. Don’t give bad management a chance, they are destructive to our lives and to the society.

 
Critical Illness Insurance Says -- November 8th, 2007 at 9:02 am

according to some of these “quotes” it seems only quantity which matters, not quality!!

 
 
Colony of Termites Says -- January 31st, 2008 at 8:06 pm

It seems like the dumber the boss is, the more likely they are to be promoted. I guess if you kick someone upstairs, they spread their stupidity over more people and it’s not as concentrated?

 
Joe Reis Says -- February 1st, 2008 at 2:49 pm

There are some undeniable forces in this world: gravity, the tides, and incompetent managers. I’ve also noticed an inverse relationship between manager quality and the number of “how to be a manager” books on a manager’s shelf.

 
s#+@&ffer pump Says -- March 3rd, 2008 at 3:52 pm

We have a classic. Our general manager could not make it as the Service Manager, nor the Sales Director; so our owner promoted him to General Manager. He generally works 8-11:30AM, goes to lunch, comes back and then leaves at 1:00PM to go coach a local high school sports team. To make matters worse when he’s in the office he is on the phone about his sports team. He has been here around 10-11 years and still knows less about this industry that an individual that ’s been here for a year. He is a complete buffoon, all one has to do is read his memo’s and correspondence….full of misspelled words and grammatical errors. A grade school kid could do better. Anyhow, word is half of our office is looking for other positions, unless he is gone. It’s so bad now we actually have clients questioning his insanity.

 
Yankee Tickets Says -- March 26th, 2008 at 3:47 pm

Those are some great quotes. While reading this post I was reminded of The Office and Office Space more than once. I have been in situations like those before and sometimes I just wonder if these people hear what they say.

 
parise Says -- September 24th, 2008 at 9:23 am

Really funny.
Tomorrow will be my last working day at current company, which is probably one of the main reasons, now Monster.com will be my best friend.
Hope can find a nice manager in my future career, not clueless damn manager.
Bad management can kill a team morale and motivation.

 

What do you think?