Comments on: Six Tips to Assist You With Email Support http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html Conversion Rate Optimization Blog Mon, 30 Jan 2012 16:07:43 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Samantha Gonzales http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html#comment-4524 Samantha Gonzales Mon, 20 Apr 2009 08:17:55 +0000 http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html#comment-4524 Susan, thanks bringing up the help desk factor. I was thinking about maybe writing a little something about them in a future post. I know that they're a favorite for some and an absolute necessity for others... Logos, I think that using canned responses, regardless of their degree of customization, just advertises that you're not available for your customers. That's always a no-no in my book. Susan, thanks bringing up the help desk factor. I was thinking about maybe writing a little something about them in a future post. I know that they’re a favorite for some and an absolute necessity for others…

Logos, I think that using canned responses, regardless of their degree of customization, just advertises that you’re not available for your customers. That’s always a no-no in my book.

]]> By: Logos http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html#comment-4497 Logos Sat, 11 Apr 2009 16:25:26 +0000 http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html#comment-4497 I wholeheartedly disagree with the advice that canned responses should be canned. Well written canned responses can save significant time. They can also easily be customized as well. I wholeheartedly disagree with the advice that canned responses should be canned. Well written canned responses can save significant time. They can also easily be customized as well.

]]> By: Susan Petracco http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html#comment-4495 Susan Petracco Fri, 10 Apr 2009 14:07:35 +0000 http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html#comment-4495 Using a helpdesk system can also help make sure that emails aren't lost, and that they are routed to the right person in a timely manner. I think tech sites tend to use helpdesk systems more than retail sites, but I find them useful for B2C ecommerce sites as well. Two that I like are InverseFlow (cheap and simple) and Kayako (more expensive and higher learning curve, but powerful). They've helped save the sanity of a number of my clients! Using a helpdesk system can also help make sure that emails aren’t lost, and that they are routed to the right person in a timely manner. I think tech sites tend to use helpdesk systems more than retail sites, but I find them useful for B2C ecommerce sites as well. Two that I like are InverseFlow (cheap and simple) and Kayako (more expensive and higher learning curve, but powerful). They’ve helped save the sanity of a number of my clients!

]]> By: buying ecommerce » Blog Archive » Six Tips to Assist You With Email Support | The Invesp Blog: E … http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html#comment-4485 buying ecommerce » Blog Archive » Six Tips to Assist You With Email Support | The Invesp Blog: E … Fri, 10 Apr 2009 03:10:21 +0000 http://www.invesp.com/blog/ecommerce/six-tips-to-assist-you-with-email-support.html#comment-4485 [...] fr­om: Six Tip­s to­ A­ssist Yo­u­ With­ Em­a­il Su­p­p&#... Share and [...] [...] fr­om: Six Tip­s to­ A­ssist Yo­u­ With­ Em­a­il Su­p­p&#… Share and [...]

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