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By Chris Garrett on September 26, 2007 3:59 am
Posted in (Sales & Marketing)

As online marketers and bloggers we have many metrics we can examine to measure progress.  Some are more useful than others. Looking around articles and blogs it seems we are becoming more and more in love with traffic for its own sake. Are we taking our eye off the ball?

When you elevate one metric to priority number one it is easy to build processes that appear on the surface to be working in your favor, while actually damaging your progress for the longer term.

The other week I walked away from a discussion that was going nowhere. I’m a lover not a fighter, it is not in my style to get into a heated exchange, heh. I just could not get through to the other person that Alexa ranking is not a good signal of business health. He didn’t agree, he wanted more linkbait, more Digg front pages, and would not hear advice to the contrary.

All the while his conversion rate hovers below 1%.

I tried to explain that by aiming for “traffic” at all costs he could actually be harming his business. That conversion rate is not going to increase while he is sending untargeted and uninterested visitors. In fact the more he tries to wow the Digg crowd the more he will actually alienate his prospects.

A past client was obsessed with industry press and awards. His product was a  popular consumer FMCG brand not business to business but he wanted the respect of his peers. While we would recommend campaigns that ultimately would put his product in customer hands, he was always awards-chasing. Not the way I would run a business.

Well, good luck to them. I can’t get through to those guys, but I can warn you :)

Consider the metrics you are working with. Which help you achieve your goals and which give you a  warm fuzzy feeling but are actually distractions from the job at hand?

My business is based on leads generated by having a successful blog and a reputable brand. I build trust and loyalty through community-building efforts. Subscribers, comments and Technorati links are good general indicators. While I celebrate like anyone else when my blog gets Dugg, the dashboard needles I watch closely barely budge even after 20k visitors drop by. On the other hand when I get linked to by a prominent blogger it is not as headline-grabbing but my favorite metrics all light up. I get more subscribers and people talk about me more and in a positive way – result!

You owe it to yourself and your audience to do what works, not the things that only make you feel good!

Which metrics do you measure and why? Let us know in the comments …

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5 Responses to “ Is it Strategy or is it Vanity?”

 
khalid Says -- September 26th, 2007 at 12:02 pm

Chris, you bring up very interesting points. Every week, I spend a bit of time with clients who want to get on the first page of digg. The question I always ask is,”so what?” There is usually silence on the other end. Sometimes, I get this answer: many people will visit the site. I ask again, so what? Bad goals/metrics usually fall flat to this kind of questioning. This is something I learned from reading Avinash Kaushik book on analytics.

Good Online goals should have clear business objective that we can measure.

To answer your questions: For this blog, we usually track the number of rss subscribers and links to the blog. For our regular site, our conversion rate for top keywords is something we track very closely.

 
Ayat Says -- September 26th, 2007 at 12:03 pm

Welcome Chris! I guess you beat us to it and posted a blog before we got a chance to introduce you formally to our readers! Great post by the way.

Many of our clients come to us asking for more traffic with the assumption that their conversion will skyrocket as a result. But we always break it down for them explaining that the ultimate goal isn’t 30,000 visitors (which is bringing down the conversion rate significantly), but rather getting more of the pool of current visitors (targeted traffic) to become actual clients. Ultimately though, the measurable metrics depend on what a client is trying to achieve with their site at any given time: higher ranking with specific keywords, linkbacks, conversion, etc..

 
Steven Bradley Says -- September 26th, 2007 at 1:30 pm

I always find it interesting how some people thinking more traffic will be the answer to all their problems. There are many aspects to having a successful business. You probably won’t get all of them working as good as you can, but that should be the goal.

People need to see that it all works together.

 
Chris Garrett Says -- September 26th, 2007 at 1:46 pm

@khalid – I used to give new clients a whitepaper I wrote on funnels and conversions so we were usually talking the same language but that didn’t work all the time :)

@Ayat – Sorry about getting in to quickly, I had to make sure I posted as we are in the middle of a house move :)

@Steven – Yup it is a system with several parts, when it all works together you get success, when you elevate the wrong constraint it all grinds to a halt no matter how many awards and digg homepage results you get ;)

 
Are You Making the Number 1 Marketing Mistake? | The Invesp Blog Says -- October 3rd, 2007 at 6:09 am

[...] Match the message and delivery to the audience mission. It is no good serving up music and games, no matter how beautiful and award-winning, if your prospect is searching for flash photography advice or for ways to convert PDF to excel [...]

 

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